Terms & Conditions

Cancellation of Order

No cancellation of order is accepted. All flowers / plants / goods sold are non-exchangeable and non-refundable.


Refund, Return, Exchange

Returns, exchanges and refunds are not accepted.


Standard Delivery

Hong Kong (not including Outlying Islands*) - HK$100

*Outlying Islands:
Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O,
Peng Chau, Lamma Island, Ma Wan, Chek Lap Kok (including Hong Kong
International Airport), Hong Kong Disneyland.


Estimated Delivery Time

We will try to accommodate the requested delivery time but will be subject to traffic situations.

For Hong Kong orders, it will take 2-5 business days.

For international orders, it will take 5-7 business days depending on your location.


Shopping Basket

Items in your shopping basket will NOT be held. To secure your purchase you must proceed to checkout.



The decoration packages prices are based on flower selection and decoration design set by W.Flower Shop; tailor-made decorations could be made upon customer’s request, according to idea and budget.


Seasonal Availability

Due to seasonal and regional availability of flowers, not all flowers / arrangements shown in the catalogue are available at all time. Substitution of flowers of similar style with equal or greater value may be necessary.

As flowers are natural products, colours may vary from that shown in the catalogue / photo references. However, we will make every effort to maintain colour scheme, size and shape of the flower arrangement.